Frequently asked
Questions

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  • General
    Questions

  • Payment &
    Shipping

  • Chocolate &
    Ingredients

  • FAIRNESS AND
    SUSTAINABILITY

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How can I pay?

You can buy with the following payment tools:

Credit card, Paypal, Bank Transfer and ApplePay

As soon as the bank transfer has reached our account, we can continue carrying out your order. Please note that due to various factors, it might take up to 4-5 work days before we receive your payment.

How long does a transfer take?

Due to the transfer periods between banks, it may take a few days for your payment to reach us. Transfers might take up to 4-5 days. As soon as we receive your payment in our account, the order status will change in your customer account.

Please note that we can only send parcels, once we have received your transfer payment. This rule also applies to express deliveries.

I placed an order, but I still have not received a confirmation e-mail. What should I do?

Please check that you have entered the correct e-mail address. The order confirmation is always sent to the e-mail address saved in your customer account. If this email address is correct, please check your spam folder just in case.

If you then still cannot find the confirmation e-mail, please contact our customer service at service@originalbeans.com.
Where do you deliver to?
We ship our delicious chocolates to all countries in Europe and the UK. For special inquiries please contact us via service@originalbeans.com
How much does delivery cost?
All parcels within Germany are dispatched by DHL; parcels with a delivery address abroad are sent via UPS. Delivery costs vary depending on the country where your delivery address is located. A full overview of all costs is available here.
How long will my delivery take?
We process all orders as quickly as possible. However, the delivery time depends on several factors: your selected payment method, the availability of the products and the type of delivery.

As a general rule: Delivery period = parcel transit time + order preparation time

Parcel transit time:
The transit time for your delivery is the time period required by the courier service to send your delivery. This varies depending on the courier service and the country the parcel is being delivered to. For more information about parcel transit times, please refer to the delivery information for your country or read through the detailed information about possible delivery methods available during the ordering process.

Order preparation time:
Please also take note of the delivery information on the product detail pages: e.g. "Ready for shipment: 2-3 working days" does not mean that the parcel will be delivered within the next 2-3 days. It means that 2-3 working days are necessary to prepare your order for shipment.
What happens, if I am not at home when the delivery arrives?
You will receive a notification with the estimated arrival time of your delivery, so you can plan accordingly. Usually, the courir hands the parcel over to a neighbour or a near-by post office/ delivery station from where you can pick it up.
What if my chocolate has not arrived?
Please contact us under service@originalbeans.com or create a ticket via “My Account”. We will investigate the issue and make sure you receive your chocolate as soon as possible.

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