Versandbedingungen

 

We will process and ship your order within one day after receipt of payment.

When products are temporarily out of stock, we will create a backorder and inform you via email. As soon as the product is available again, we will ship it immediately and without charging transport costs.

We use DPD for our transport. The delivery time is usually within 1-3 days. However, we want to make sure that you get it in perfect shape. In hot periods we might therefore wait some days with the shipment until the temperature has cooled down. Thank you very much for your patience!

 

Delivery costs in Germany, The Netherlands, and Belgium  will be €5,45

Free shipping orders above €50 


Luxembourg  €12,95

Free shipping orders above €80


Denmark and France €16,45

Austria and Sweden  €17,95

Free shipping in orders above €100


Delivery costs to other countries within Europe and UK will be as follows:

Packages up to 20 Kilogram  €22,95

Packages above 20 Kilogram  €30,95

Free shipping in order above €160


–Import taxes are not included for the UK, Norway and Switzerland.–

All these charges are for the sole account of the customer.

Delivery to other countries is currently possible by request. Please send an email to [email protected]

Packages above 20 Kilogram will be split into more boxes.

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International Shopping

For US Customers there is a possibility to receive our rare taste via:
CAPUTOS, 
Chocosphere
Bar and Cocoa.

 

For UK Customers there is also the possibility to purchase our chocolates via:

 

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Returns

You can return products within 14 days after delivery.

For this purpose, you can either use the standard online cancellation form provided by us or send a clear email to [email protected], mentioning the product and the quantity you want to return. Please also state your name and address and the invoice number for the original delivery.


Customers have to take care of transport of the products to be returned and bear the costs thereof.


Original Beans B.V. will confirm receipt of the cancellation documents and refund the amount for the products involved. Returned products need to be received by Original Beans B.V. in their original state otherwise we can not refund them.


For detailed information about your cancellation right, please refer to the General Terms & Conditions.

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